Free shipping within Australia!

Customer Service



Standard Australia post shipping on all Australian orders is FREE.

Express Australia Post shipping is also available for $18.

Orders placed on a weekday before midday will be processed same day, after midday orders cannot be guaranteed to be processed sameday. If urgent, please call the girls (03) 6236 9902 and we'll ensure your purchase is mailed same day.

Purchases will be delivered within 2-4 business days of processing your order (in-stock items only). Customers should allow an additional two days for locations outside of metropolitan areas.

Delivery dates supplied by Luxe is a best estimate only and Luxe will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Luxe advises that you indicate your daytime address for delivery purposes. Luxe use Australian Post whereby we can track any purchases easily and in a timely manner. Upon on-line order confirmation, you will receive a shipment confirmation email. If you experience any problems what so ever please call the girls at Luxe (03) 6236 9902 or email


International orders are charged a flat rate of $30AUD globally.

Luxe use Australia Post for all international orders and will require a signature upon delivery.

Delivery timeframe 5 – 14 working days depending on your location.

Shipping on all international orders when you spend over $500 in one transaction is free.

PLEASE NOTE: When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates.

Unfortunately, Luxe cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced in the country items have been delivered to. These will remain the responsibility of the customer. Please contact your local customs office for further information.

For any further questions on shipping please email


Luxe recognises the importance of your privacy and that you have a right to control how your personal information is collected and used.

Luxe understands that supplying personal information is an act of trust which we take seriously. Unless you directly give us permission to do otherwise, Luxe will only use your personal information as set out below. This Privacy Policy is intended to embody the industry best practice and comply fully with the Privacy Act 1988 and December 2001 amendments to the ‘act’

What do we collect?

Why do we collect?

Our purpose to collect personal information is to provide you with the best possible experience when shopping with Luxe, on-line or in-store. We may notify you of shop events or special offers that may be of interest to you. The information we collect through enables us to create a personalised shopping experience for you.

When you subscribe as a member to Luxe, we may notify you of shop events and special offers that may be of interest to you. We only communicate with you by email if we have your permission. Otherwise, we use your information only to provide you with a better service experience and ensure that we, our partners and affiliates maintain and improve services to our customers. Due to the nature of the internet the following information may be collected, but is in no way linked to your personal details.

Does Luxe share my information with third parties?

Personal information collected online will only be disclosed to us. and does not share, sell or trade your personal information gathered online, such as email addresses or postal addresses.

Can I stop receiving Luxe mail?

Simply email unsubscribe to to stop receiving updates.

Can I access my personal Information?

You are in total control of your personal information. Simply log on at to access you details and make changes as required. Any personal information changes made on-line will be automatically up-dated for In-store.



Online returns and exchange

Shopping with Luxe is a breeze! We take great pride and care in our reputation for quality, amazing service and a great fit. We are happy to provide you with a refund or exchange where goods:

No refunds or returns accepted on sale or discounted items.

How to return or exchange

Contact us via email to obtain a return authorisation (RA) number.

Return address:

134 Liverpool Street
Hobart, Tasmania 7000. AUSTRALIA.
P +613 6236 9902

When returning goods to Luxe, it is advised that you choose a traceable method (e.g. express post). Any lost items upon returns are the reponsibility of the customer.

Please allow up to 14 days for exchange.

Store returns and exchange